Analyst, Senior Support Analyst - Singapore - Nomura Asia

Nomura Asia

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company overview
Aon's Benefit Index, Nomura's benefits rank #1 amongst our competitors

Responsibilities

Perform both onsite and remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Construct, install, and test customized configurations based on various platforms and operating systems.
Collaborate and next level escalation with Technology team members to ensure efficient operation of the organization's desktop computing environment.
Inventory record keeping, monitoring and coordination and status report for relocation.
Coordinate office restack and IT Equipment relocation related to end user devices.
Ensure desktop connections from top down by performing various checks on regular basis
Liaise with thirdparty support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.

Requirements:

Handson experience with Microsoft Windows Operating Systems and Microsoft Office environment.
Excellent knowledge of network security practices and antivirus programs.
Excellent knowledge of PC and desktop hardware.
Excellent knowledge of PC internal components.
Handson hardware troubleshooting experience.
Extensive equipment support experience.
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
Strong customer service orientation.
Strong sense of work ethics and discipline in complying with regulations and policies.
Proven problemsolving abilities and multitasking skills.
Ability to effectively prioritize and execute tasks in a highpressure environment.
Good written, oral, and interpersonal communication skills in English.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in businessfriendly and userfriendly language.
Ability to perform remote troubleshooting and provide clear instructions
Highly selfmotivated and resultdriven to be able to deliver independently.
Keen attention to detail.
Teamoriented and skilled in working within a collaborative environment.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Occasionally requirement to perform work at external location (e.g. user place or event venue)

Preferred

Minimum 3 years of desktop support experience in Microsoft Windows Operating Systems and Microsoft Office environment.
Solid experience in supporting financial institution and have good understating of support system/ticketing system
Knowledge of market data and financial operating models will be advantage

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER:

This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.