Service Associate - Singapore - Citi

Citi

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

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Description

The Service Associate / Senior Service Associate is responsible for providing day to day customer service and cash activities, promoting the good image of the bank by delivering best-in-class customer service at branch and maximizing relationship building opportunities while ensuring adherence to Citi's policies and guidelines.

Responsibilities:

Process cashrelated transactions such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, Telegraphic Transfers, and the issuance of Manager's Cheques
Provide account maintenance services, which includes the update of Account Status, Account Closures, ATM Pin Change
Drive the bank's analogtodigital transformation by assuming the role of Digital Ambassadors in the branch, educating new and existing customers on the bank's distribution channels and recommending alternative digital channels where appropriate
Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
Actively endorsing the bank's products and services
Responsible for bank operations and security procedures in all related branch functions.

Qualifications:

A recognized Diploma or Degree in Banking & Finance, Business Administration, Accountancy or equivalent.
Minimum 2 years of relevant experience in the banking industry.
Good analytical and problem solving skills.
Meticulous, with a keen eye for detail
Relevant customer service experience in a financial institution
Customeroriented with strong interpersonal and communications skills
A team player who thrives in a fastpaced and dynamic retail banking environment
A selfstarter who can work independently and under mínimal supervision

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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