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- Handle and manage all calls escalate by helpdesk
- Provide technical support to end users on their daily IT usage problem
- Adhere to the provided Service Level Agreements (SLAs)
- Responsible in escalating to the Lead for all encounters that has high or potential customer satisfaction issues
- Nitec / Diploma in Information Technology or Computer Studies or equivalent
- At least 1 year relevant experience in related field
- Good Interpersonal Skills and Customer Service Skills
- Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems
- Ability to handle basic network problem determination
- Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
- Willing to learn attitude and adapt to the changing IT environment
- Ability to prioritize workload and schedule appointment with customers
- Must be a team player
IT Support Specialist - Singapur, Singapore - OPUS IT Services Pte Ltd
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