IT Support - Singapore - Mr. Marine

Description

About Mr. Marine
Since 2002, Mr. Marine has been serving ships worldwide.

With a global network of 150 technicians present in 350+ ports, we ensure vessels' safety and compliance 24/7, delivering excellent customer service, and exceeding our customers' expectations.

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Mr. Marine Elevator is the global leader in marine elevators servicing, performing jobs from Annual Safety Inspections to modernizations.
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Mr. Marine Ballast ensures the compliance of the vessels to the BWT Convention.
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Mr. Marine Instruments & Controls is at your disposal for fire and gas detection, test and calibration equipment, marine automation and instruments, among others.

We are your global beacon, serving your vessel anywhere in the world.


Why Mr. Marine?
At Mr. Marine, you will join a global team of ambitious, internationally-minded, hands-on professionals.

You will be part of a dynamic environment, consistently exposed to new challenges and opportunities to stimulate your professional development.

We welcome new ideas and initiatives, investing in your education and growth. You will have the opportunity to build a unique career, fueled by our global scale, support, and inclusive culture. Join our smart, diligent, and fun team to excel in your career


General
We are currently seeking an IT Support Level 1&2 to join our team.

In this role, you will provide technical support to our users, ensuring that the systems are functioning correctly and efficiently.

You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance and support to end-users.

Mr Marine is a rapidly growing company offering a challenging environment and the right place for personal and professional development.

In this position, you will report to the IT Manager.

• Providing Level 1&2 technical support to endusers, including troubleshooting hardware, software, and network issues
• Logging and documenting all support requests and resolutions in our ticketing system
• Responding to support requests in a timely and professional manner
• Escalating support requests to Level 3 support when necessary
• Providing guidance and support to endusers on the use of hardware and software
• Assisting with IT projects, including system upgrades and migrations
• Providing onsite training & support to users
• Troubleshooting problems with existing systems and implementing solutions to fix them
• Maintaining equipment by replacing or upgrading components as needed
• Installing and maintaining computer networks, including printers and other peripherals
• Writing and providing documentation for end users on common errors
• Directing thirdparty vendors who may be involved in diagnosing and correcting systemrelated issues and assisting with solutions
• General cyber security, logging security incidents and escalating to appropriate departments
• Asset Management (Checkin and Checkout of assets)
• Onboarding and offboarding of new employees
• SAP Business One Support and Maintenance (Training will be provided)
• Bachelor's degree in Computer Science or a related field
• Knowledge of networking principles and protocols
• Windows Administration and basic knowledge of Operating Systems (also UNIX & bash)
• Experience working with GSuite & Google Workspace is a plus
• Experience working in helpdesk/ticketing is a plus
• Industry certifications such as CompTIA A+, Network+ or equivalent are a plus
• Strong customer service skills and a commitment to providing excellent service to users
• Ability to work independently and as part of a team
• Proficient in enduser communication
• Excellent verbal and written communication skills in English
• Knowledge of the Dutch language is a plus.

Competencies

• Logical thinker, ability to logically problem solve, proactive and pragmatic approach in resolving problems and troubleshooting.
• Excellent analytical abilities, and project and time management skills, with the ability to work on multiple projects simultaneously.
• Team player
• In possession of crosscultural sensitivity
• Selfstarter
• Great communication skills, ability to interact with nontechnical users

Note:
A Singaporean passport or an existing Singaporean residence/working permit without restrictions is required.