ServiceNow Program Manager - Singapore - TOSS-EX PTE. LTD.
Description
Roles & ResponsibilitiesKey Responsibilities and Key performance indicators
· Portfolio & Program Management:
o Develop and execute a comprehensive ServiceNow portfolio and program strategy aligned with business goals.
o Identify and prioritize ServiceNow initiatives based on business needs and ROI potential.
o Manage the ServiceNow portfolio budget and resources effectively.
o Track and report on the performance of ServiceNow initiatives and programs.
o Collaborate with cross-functional teams to ensure successful implementation of ServiceNow initiatives.
· Managed Services:
o Lead and manage the ServiceNow managed services program for the customer, ensuring efficient and reliable service delivery.
o Oversee the day-to-day operations of the customer's ServiceNow platform, ensuring optimal performance and uptime.
o Manage and lead a team of ServiceNow specialists responsible for incident resolution, problem management, and change control.
o Track and report on program performance metrics, identifying and addressing any risks or issues proactively.
o Continuously monitor and optimize ServiceNow performance metrics.
· Enhancements:
o Partner with the customer to identify and prioritize enhancement opportunities for their ServiceNow platform.
o Develop and manage project plans for ServiceNow enhancements, ensuring they are delivered on time, within budget, and meet the customer's expectations.
o Work closely with development and implementation teams to ensure successful execution of enhancements.
· Continuous Improvement:
o Drive a culture of continuous improvement within the customer's ServiceNow environment.
o Work with the customer to identify areas for improvement and develop and implement action plans.
o Track progress and measure the impact of improvement initiatives.
o Foster a collaborative and purposeful environment within the program team.
· Additional Responsibilities:
o Manage relationships with key stakeholders within the customer organization.
o Provide regular updates and reports on the status of ServiceNow activities and initiatives.
o Stay current on the latest ServiceNow trends and best practices.
Tell employers what skills you haveManagement Skills
Budgets
Managed Services
Leadership
Microsoft Excel
Analytical Skills
Agile
Amazon Web Services
Strategy
Program Management
Project Management
Problem Management
Change Control
ServiceNow
Stakeholder Management
Service Delivery