Program Manager - Singapore - Manpower Singapore

Description

Responsibilities:
Analyze multi-source data and trends using critical thinking to drive business outcomes across global programs.

Identify and address operations quality gaps related to process, product, and behavioral issues, leading analysis and actionable projects across internal operations and product teams.

Design and deploy analytics dashboards to monitor key business metrics, presenting findings in business forums through presentations.
Extract data for analysis, apply analytics tools independently, and generate insights.

Execute or lead quality assessments on Ads products, analyzing assessment scores and trends in Customer Experience and Product failure points.

Provide guidance and support to vendors to maintain adherence to quality standards and implement trackable coaching mechanisms.
Gather insights from various channels and consolidate them for actionable insights.
Translate insights into executable plans and advocate for implementation with key stakeholders.

Develop and implement comprehensive training programs aligned with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

Minimum of 4+ years' experience in the Quality domain, preferably within a business function or tech customer support vendor program.

Proficiency in data analytics tools (e.g., Excel) and knowledge of programming (e.g., Python) and visualization tools (e.g., Tableau/Power BI).Experience in solving problems using data analytics and providing actionable business insights.

Ability to communicate effectively about issues with both technical and non-technical audiences.
Excellent oral and written communication skills.
Experience in Ad tech/digital technology is a plus.

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