Customer Experience Specialist - Singapore - PERSONNEL LINK JOBHUB PTE. LTD.

Description

Roles & Responsibilities

Customer Experience Specialist - Consumer Electronics (Home Appliances)

• Handle and resolve all customer queries
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

REQUIREMENTS

• Experience in Customer service related role or industry will an advantage
• Possess good communication, and interpersonal skills.
• On-the-job training will be provided to ensure proficiency in role requirements.

Salary: $3500

Interested candidates are welcome to email resume to and CC to

Tell employers what skills you have

CRM
Focus Groups
Strong Attention To Detail
Product Marketing
Customer Experience
Interpersonal Skills
Customer Relationships
Invoicing
Email Marketing
Written Communication
Inventory Management
order process
Cash Management
Team Lead
Banking
Customer Service
purchase order
Electronics