Assistant Executive, F&B - Singapore - SENTOSA GOLF CLUB

SENTOSA GOLF CLUB Singapore

1 week ago

Description

Roles & Responsibilities

The Assistant Executive leads the compliance of service, food hygiene, safety and other standards amongst the team on each shift. He/She assists in managing front-of-house operations and customer services to optimise outlet performance. He guides the staff in management of customers' queries, monitors food and beverage services to ensure excellence customer service and is expected to suggest areas for continuous improvement within the team. Meticulous and resourceful, he should have mental resilience to operate in high pressure environment, with the diplomacy to defuse anger and to resolve problems.

Food & Beverage Operations

Complete the set-up of all tables according to service standards before each operation.
Ensure that side stations are sufficiently supplied with clean chinaware, cutlery and glassware.
Ensure that mise en place/side stations are set up with appropriate and sufficient items and continuously replenished.
Ensure the cleanliness of furniture, tables and chairs and all service areas are clean and tidy at all times.
Deliver food and beverages to guests
Prepare and process payment bills
Possess good beverage knowledge (Wine & Liquor). Promote and consistently try to improve food and beverage sales.
Support company- wide events such as golf tournaments, events, etc

Guest relations:

Greet guests in courteous and friendly manner
Engage guests with regular conversations with them, understand their preference and build rapport with them wherever possible
Respond to guests' inquiries via emails and telephone calls
Attend to guest requests and feedback efficiently and professionally
Exemplify Sentosa SHOW behaviour, be positive, energetic and caring towards guests at all times

Job Requirements:

Minimum O Levels / Certificate in F&B / Hospitality Management or relevant qualification
Good spoken, written and listening skills in English
Minimum 2 years in similar capacity
Energetic with good interpersonal skills
Ability to adapt and good team player
Able to commit to working on Weekends and Public Holidays and Rotating shifts

Tell employers what skills you have

Accounts Payable
Guest Service
Food Safety
Interpersonal Skills
Guest Relations
Hospitality Management
Food & Beverage
Team Player
Customer Services
Food and Beverage Services

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Assistant Executive, F&B - Singapore - SENTOSA GOLF CLUB

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