Customer Executive Executive - Singapore - HALCON PRIMO LOGISTICS PTE. LTD.

HALCON PRIMO LOGISTICS PTE. LTD.
HALCON PRIMO LOGISTICS PTE. LTD.
Verified Company
Singapore

2 weeks ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Primary Objective(s) of Position

  • Attending to customer's enquires, managing customer relationships and executing shipments.

Duties & Responsibilities

  • Address and follow up on customer inquiries and requests.
  • Handle Request for Quotation (RFQ) responses and coordinate with the Operation Department.
  • Generate Job Orders and ensure their prompt execution.
  • Monitor order and delivery schedules, coordinating with vendors, the Operations Department, customers, and international suppliers to ensure ontime delivery.
  • Compile daily, weekly, and monthly shipment/order reports for customers and management.
  • Ensure accurate and timely invoicing to customers.
  • Validate vendor invoices for precise billing to HPL.
  • Plan and generate stuffing lists for the Operations department for each shipment.
  • Prepare import/export shipping documents.
  • Process import/export customs clearance documents.
  • Conduct physical cargo inspections as needed.
  • Input and update order delivery statuses promptly and accurately in the customer's inhouse system (SAP).
  • Investigate and address service failures or complaints, implementing corrective and preventive actions.
  • Build customer relationships and manage customers' expectations through regular correspondence exchange.
  • Involve in adhoc duties and projects as and when required to broaden scope and exposure.

Person Specifications

  • GCE "O" level and above
  • Minimum 2 years of freight forwarding experience
  • Experience with Free Trade Agreement (FTA) project and heavy lift experience would be advantageous.
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