Experience Specialist Apac - Singapore - A1G0 PTE. LTD.

A1G0 PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Location:
Singapore (Hybrid)

Our client help a variety of customers and partners bring modern communications solutions to their organizations, from the conference room to the classroom, from doctor's offices to financial institutions to government agencies, and from global brands to small businesses.

Our client new Experience Hub in Singapore provides our customers and partners across Asia-Pacific with the opportunity to see these innovations and connect and engage with our client thought leaders and industry experts.

The Experience Specialist is an operational & administrative role designed to support the logistics and operations of our client Experience Hub.

The role is the first touch point for our customers and partners from across Asia-Pacific visiting the Experience Hub and would be responsible for elevating the customer experience of each visit.

Job responsibilities:

Manage calendaring for Experience Hub events including briefings, demo tours, and other engagements
Ensure each briefing has support end to end from kickoff to followup for both onsite, hybrid, and online briefings:
Manage pre-planning and prep logistics
Manage during event coordination needed
Manage postevent coordination
Manage scheduling speakers once the briefing agenda has been finalized
Data entry to support KPI and impact reporting on a biweekly basis
Ensure logístical arrangements are made to support Experience Hub virtually and onsite (aligning calendars, invites, microsites, booking meeting space, data entry, coordinating vendor services including catering, custom gifts, customer experience, A/V test etc.)
Elevates the customer experience by providing attention to detail on briefing experience customizations including swag, gifts, virtual backgrounds, music, experiences, room setup, etc. or special requests
Escalates shortnotice speaker declines and other risks to the Briefing Manager
Assists Briefing Manager with room setup or closing briefing duties as needed
Speaker bench appreciation and manage the upkeep of bios
Run Experience Hub volunteering committee
Close collaboration with Building facility, Workplace, and IT teams to ensure operational efficiency

Qualification:

35 years of experience in Executive Briefing Program/ Marketing Events/ Sales/Operations or Administrative capacity within the technology industry
Experience in frontline customer service or clientfacing roles
Demonstrates energy and enthusiasm
Strong written and verbal communication skills
Good time management skills and comfortable with managing multiple projects at the same time
Ability to adapt and work under fastpaced and changing environments
Effective problemsolving skills
Familiar with using tools such as Zoom, salesforce, Google Workspace or Briefingsource
Ability to converse/read in English with another language in Japanese/Korean/Bahasa/Melayu/Vietnamese/Chinese a plus