Part-time Customer Care Officer - Singapore - EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD.

Description

If you are looking for a part-time job on weekends to supplement your monthly income, value good customer service, eloquent in English, willing to learn and grow with the company, then you are most welcome to apply

Responsibilities

• Attend to walk-in customers and incoming phone/email enquiries
• Provide professional course consultation and excellent customer service to prospective customers
• Work closely with the Operations Manager in student placements and scheduling of classes
• Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
• Process student registrations and payments
• Correspond with existing customers through phone, text messages, emails and letters
• Perform a variety of administrative duties in support of the day-to-day operations
• Process student registrations and payments
• Assisting the teacher in the class in ensuring the wellbeing of the students
• Ensure the safety and appropriate behaviour of students at the centre
• Tidy and prepare the classrooms before and after lessons

Requirements

• Fluent in English and Mandarin, to handle both English and Mandarin speaking customers.
• Confident and tactful in handling customer's needs.
• Passionate in providing excellent customer service.
• Possess good communication skills.
• Must love children and comfortable working around them.
• Possess a cheery and pleasant disposition.
• Meticulous and systematic with administrative procedures
• Has a good eye for details.
• Excellent team player with a people-oriented personality.
• Proficient in Microsoft Word, Excel and other administrative applications.
• Applicants with experience working in tuition or enrichment centres have an added advantage.

Working hours: Saturday and Sunday from 8.30 am to 7.00 pm, weekday (adhoc basis)

Work locations: Any one of the following centres:

· Pasir Ris Sports Centre at 120 Pasir Ris Central

· Our Tampines Hub at 1 Tampines Walk

· 135 East Coast Road

· Ang Mo Kio Hub at 53 Ang Mo Kio Avenue 3

. The Woodleigh Mall

. Safra Choa Chu Kang

Salary: $12 per hour for Weekday / $15 per hour for Weekend