Jobs

    Hotel Duty Manager - Singapore - ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD

    ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD
    ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Singapore

    Found in: Talent SG 2A C2 - 3 days ago

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    Description
    Roles & Responsibilities

    Junior / Senior Hotel Duty Manager

    Working Location: Village Hotel Sentosa

    Working Hours: 5 days work week, 44 hours per week; Rotating shifts for Morning, Afternoon, Night ( including weekends )

    Job Description:

    • Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
    • Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
    • Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
    • Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
    • Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
    • Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
    • Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
    • Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
    • Conduct spot checks on outlets in the absence of the Outlet Manager.
    • Monitor room inventory closely to maximize room utilization and generate higher revenue.
    • Collaborate with Sales to optimize revenue and occupancy from group allotments.
    • Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations..

    Requirements:

    • Guest facing hospitality experience required
    • Minimum 3 - 4 years of guest service executive experience covering duty manager duties
    • Able to commit to rotating shift work including weekends

    Interested candidates, please email your updated resume to Gareth Lim at: to apply or contact via Whatsapp :

    ATTN; Tan Hui Yung Janet (CEI: R

    Do Join Our Telegram Group to look for other job opportunities as well

    EA License No: 05C3451

    Tell employers what skills you have

    Front Office
    Leadership
    Property Management
    Housekeeping
    Inventory
    VIP
    Property
    Investigation
    Operations Management
    Administration
    Compliance
    Opera
    Cashiering
    Wellbeing
    Human Resources
    Diplomacy
    Customer Service
    Hotel Management
    Directing
    Hospitality
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