Call Center Agent - Singapore - AGAPE CP HOLDINGS PTE. LTD.

Description

Roles & Responsibilities

• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

• Enter details of all the interactions accurately in the designated interaction management system.

• Maintain good soft skills throughout their interactions with Ptcp or MoP.

Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

• Good communication skills in English

• Proficiency in other languages/dialects may be required depending on programme requirements

• Proficient in Microsoft Office applications

• Ability to work shifts, weekends, and public holidays when required

• Ability to handle difficult interactions in a professional manner

• Possess N levels, O levels, Higher NITEC/A-Level/Diploma/Degree

• At least 2 years of relevant working experience in contact centre, customer support and customer service functions

Tell employers what skills you have

CRM
Microsoft Office
Technical Assistance
Customer Support
Interpersonal Skills
Administration
Soft Skills
Good Communication Skills
Service Desk
Mobile Devices
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Call Center