Operations Manager - Singapore - Singapore Post Ltd

Singapore Post Ltd
Singapore Post Ltd
Verified Company
Singapore

2 weeks ago

Wei Jie

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Wei Jie

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Description
Job Description

Operations, Resources and Vendor Management

  • Lead, plan, develop and implement strategy for operational management and development, so as to meet and/or exceed organizational performance plans
  • Establish and maintain appropriate systems for measuring necessary aspects of operational management and development
  • To shape, coordinate and deploy effectively the personnel resources and organizational structure through proper recruitment, induction, training and career development on operational staff. And for other resources and facilities, he/she has to ensure security level, health and safety level be attained at or above industrypractice level in order to protect the interest of the shareholders, staff and customers.
  • Vendor management through cost and risk analysis, establish service standards, manage performance metrics.
Operational KPI and customer SLA

  • To plan, measure, control, review and take timely corrective actions to ensure that service level is attained and best practices are shown.
  • Drive a customer centric culture within the department
  • Ensure the agreed KPIs set forth by the customer and management are met
Cost/Budget Planning and Control

  • To manage and ensure smart spending without compromising the service level.
  • Ensure 3rd party contractors are employed with competitive costs in relation to market conditions, by conducting benchmarking exercises periodically.
Innovative Practices to Support Growth

  • Practices must comply with IMDA and/or UPU regulatory and policies.
  • To continuously enhance market competitiveness encouraging and developing new ideas in procedures, systems and working attitudes.
  • To manage the manpower deployment and ensure smooth operations, at all times.
  • To drive and promote health and safety programs within the department.
People Management

  • Responsible for team performance and development
  • Drive a culture of high performance and ownership.
Continuous Improvement, Operations Excellence & Safety

  • Continuously evaluates, measures and refines processes to improve service, quality, and efficiency
  • Familiar with concepts like LEAN and incorporates such practices and methodologies
  • Ensures compliance in operations with all relevant regulatory requirements
  • Maintains strong safety and facility cleanliness programs in compliance with company requirements
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