Jobs

    Service Operations Specialist - Singapore - SYNAPXE PTE. LTD.

    SYNAPXE PTE. LTD.
    SYNAPXE PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    The IT Disaster Recovery Manager/Incident Manager directs IT disaster response/crisis management activities in compliance with the IT emergency plan and helps provide and coordinate disaster preparedness training with respect to the organization's information technologies, helping ensure business continuity.

    · Work with Service Operations management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures.

    · Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies.

    · Establish and maintain detailed DR communications and command and control plans through a change management process.

    · Work with the IT application and technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.

    · Develop and understand all testing necessary for a successful DR execution.

    · Schedule and lead all DR exercises.

    · Provide ongoing feedback for risk management, mitigation, and prevention.

    · Represent disaster recovery cost requirements in the annual budgeting process.

    · Regularly report Disaster Recovery activities to upper management.

    · Act as liaison for auditing and examination of disaster recovery processes and help ensure compliance with all applicable policy and procedures

    · Maintain processes, templates and SOP, website and information related to change control

    · Review/Prepare progress reports for initiatives and present the reports when required.

    · Manage major incidents (severity 1 & 2) for all IT systems to ensure timely closure of incident & problem tickets, meeting the agreed SLAs.

    · Manage major incidents communications such as activating War Room for triage, Conference Bridge and send incident broadcast communication to all IHiS stakeholders and provide regular updates via incident tracking dashboard until incident closure.

    Requirements / Qualifications:


    • Bachelor's degree in computer science or other highly technical, scientific discipline


    • 5-10 yrs of Technical / Support experience (or) Experience in IT Operations in Data Center Environment.


    • Experience in IT Disaster Recovery Coordination is a plus


    • ITIL v3/v4 certification and strong service oriented experience / background


    • Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries


    • Ability to establish and manage processes and practices through collaboration and the understanding of business

    Tell employers what skills you have

    Dashboard
    Business Continuity
    Change Management
    Data Center
    Operations Management
    Auditing
    IT Operations
    Preparedness
    Operating Systems
    Change Control
    Budgeting
    Prevention
    Crisis Management
    ITIL
    Bridge
    Disaster Recovery
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