Programme Executive - Singapore - NTUC Health

NTUC Health

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

DESIGNATION :
Programme Executive (Daycare) (1 Year Contract)

RESPONSIBILITIES

You will be responsible for supporting NTUC Health's senior daycare new online services through managing customer inquiries and correspondences, customer operations systems, programme planning, coordination and facilitation.

Customer support

Manage customer registrations, change of appointments, cancellations, renewals and other packagerelated matters
Assist customers in online account creation and provide orientation to the online programme platform
Attend to customer paymentrelated issues
Support any marketing efforts and events on clients acquisition

Operations and Admin

Assist with data reporting including clients profile analytics
Assist with PDPA administration
Any other tasks as assigned

Programme Planning and Coordination

Planning of senior online programmes
Preparation of programmes materials and launch
Facilitation of programmes online
Development and production of programmes

Additional Responsibilities

Assist with administration on projects

QUALIFICATIONS

At least a diploma holder
Experience in customer service, programme planning or facilitating or similar experience
Tech savvy (able to use Google Suite (Gmail, Google Doc, Google Sheets) and IT systems)

OTHER INFORMATION

Good conversational skills (Bilingual in English and Mandarin with basic conversational skills in dialects for facilitation of seniors' activities)
Customeroriented
Pleasant and patient
Meticulous and organized
Good attitude with positive entrepreneurial spirit
Knowledge of various online meeting platforms ie. zoom, google meet
Willing to travel to different centres islandwide as needed
Work location: Kampung Admiralty