Desktop Engineer - Singapore - EVO OUTSOURCING SOLUTIONS PTE. LTD.

Description

Roles & Responsibilities

Responsibilities

•Provides onsite support to users with good customer satisfaction for main and off-site;

•Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;

•Helps to maintain or improve the overall image of the support team;

•Level 1 & 2 level trouble shoot and problem resolutions;

•Provide technical and operation support;

•Work to reach service level target;

•Break/fix for patches, software distribution and preventive maintenance;

•Managed the media and documentation related to the equipment supported;

•Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;

•Install the inventory scanning agent upon any new asset;

•Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);

•Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;

•Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository

•Provide break fix to software distribution patches where customer will provide the instructions;

Skills/Requirement

•Minimum Diploma in any IT related discipline

•Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

•Knowledge of operating systems, software applications, and remote connection systems

Tell employers what skills you have

Preventive Maintenance
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Inventory
Active Directory
Windows 7
Computer Hardware
Service Level
Application Support
Operating Systems
Windows
Customer Satisfaction
Technical Support