Team Leader - Singapore - PARADOX CLARKE QUAY PTE. LTD.

Description

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Assist the Front Office Manager to supervise the front of the house and Club lounge operations
• In the absence of higher management to make decisions regarding operational problems
• Coordinate and work closely with all departments regarding daily requirements in the Front Office operations
• Maintain the best relations between management and guests at all times
• Ensure guests are given prompt and efficient services at all times by the team members
• Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel's interest
• Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room
• Monitor closely guest's room folio high balance daily to prevent losses by the Hotel
• Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
• Responsible for the setting up and updating of the DM's Log Entry, Comm Entry and to report all unusual events to the higher management
• Responsible for all emergency procedures and coordinate closely with the Security Department
• Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements
• Liaise with the IT Department on any faults of the system at times of emergency
• Ensure strict control of the operations of the computer systems and peripherals
• Assist in the preparation of monthly Front Office reports
• Any duties that may be assigned by the Management