Operations Manager - Singapore - LAVEN SCENT PTE. LTD.

Description

Objectives of this role

Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

Develop, implement, and maintain quality assurance protocols

Increase the efficiency of existing processes and procedures to enhance the company's internal capacity

Ensure that operational activities remain on time and within budget

Track staffing requirements, hiring new employees as needed

Oversee accounts payable and accounts receivable departments


Responsibilities:

Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

Partner with cross-functional teams to improve proprietary tools and systems

Work closely with legal and safety departments to ensure that activities remain compliant

Oversee materials and inventory

Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

Two or more years of proven success in an operations management role

Strong skills in budget development and oversight

Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

Proficiency in conflict management and business negotiation processes

Preferred skills and qualifications

Bachelor's degree (or equivalent) in operations management, business administration, or related field

Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll

Strong IT skills, including database development

Multiple years of financial and account reporting experience

Ability to communicate in more than one language