- Lead and oversee the end-to-end process of onboarding and implementing new business accounts, ensuring a smooth transition and alignment with company standards.
- Provide support to Program and Project Managers across both internal and external customer projects, assisting in the planning, execution, and delivery of key initiatives.
- Develop detailed project plans, including Gantt charts and flow diagrams, to outline timelines, milestones, and key deliverables.
- Design, write, and refine Standard Operating Procedures (SOPs) to ensure consistency and operational efficiency across business functions.
- Conduct training sessions for local branch offices to ensure seamless adoption of new processes, systems, and tools.
- Organize and lead key progress meetings, providing timely updates to project stakeholders on implementation status, risks, and milestones.
- Develop and implement automated reporting solutions to streamline data collection, analysis, and decision-making processes.
- Enhance and deploy of Electronic Data Interchange (EDI) systems, ensuring alignment with business needs and IT infrastructure.
- Collaborate with the IT department to manage and execute new EDI implementations, ensuring integration with existing systems and processes.
- Identify opportunities for process optimization, working closely with cross-functional teams to design and implement enhancements.
- Review and provide feedback on work instructions (WIs) created by other account teams to ensure alignment with best practices and operational standards.
- Provide business insights and consultation to Regional IT teams, supporting the alignment of IT solutions with business goals and requirements.
- Any other ad-hoc duties as assigned by the Management/Manager from time to time.
- At least 2 years' experience in the freight forwarding/logistics industry with college or university with majors in relevant fields.
- Air/Ocean Freight experience is a plus.
- Proficient in Microsoft Excel, Teams, Word, PowerPoint
- Able to learn new systems and software quickly
- Experience in at least one aspect of freight forwarding Operations. Export or Import, Preferable if experienced in both.
- Detail oriented and able to manage their own schedule well.
- Has good time management
- Strong Team player
- Responsible and able to work remotely to deliver key tasks completed on time
- Good interpersonal skills
- Good command of Written and Spoken English. Proficiency in other languages are a bonus
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Description
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