Ecommerce Admin Assistant - Singapore - EU YAN SANG MARKETING PTE LTD

EU YAN SANG MARKETING PTE LTD

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

The role will support E-Commerce operations and provide excellent customer shopping experience to build stronger customer relationships and satisfactions
:

Customer Service

Manage customers feedback, complaints, and service recovery.

Sales Support

Create manual invoice and payment link.
Order refund processing and reporting.

Website Management on Salesforce (Weekly basis)

Promotion campaign setup and testing.
New product SKU and category pages creation.
Inventory availability and expiry date update.
Category Page Management.
Promotion and product images update.
Technical troubleshooting errors.
Improving product name, descriptions for SEO.

Marketplace (Periodic basis)

Update brand store banners, product details and promotion.
Ensure orders are processed and shipped within stipulated timeline.
Respond to customer enquiries.

Inventory Management (Periodic basis)

Monthly stocktake, update inventory into system.
Tracking slow moving items and product near expiry with eStore and country distributors for team members to run staff sales, clearance sale, GWP, giveaways, etc.

Staff Sales (Periodic basis)

Setup staff sales promotion page.
Process orders and payment.
Create sale entry and invoices.
Handle customer enquiries.

EDUCATION

Diploma or GCE "O" level qualification.

SKILLS, KNOWLEDGE AND RELEVANT EXPERIENCE

12 years relevant experience preferred.
Possesses excellent customer service mindset with good communication skills.
Good written and verbal skills (English and Mandarin to liaise with Mandarin speaking counterparts for job purposes).
Organized and meticulous.
Proficient in Microsoft (Word, Excel & Outlook).
Able to multitask and adapt to fastpaced environment.
Singapore & PRs only.