Customer Service OfficerPermanent contractSingapore, Singapore - Singapur, Singapore - Société Générale Assurances

    Société Générale Assurances
    Société Générale Assurances Singapur, Singapore

    3 weeks ago

    Default job background
    Permanent contract
    Description

    Customer Service Officer

    Permanent contract|Singapore|Banking operations processing

    Customer Service Officer

  • Singapore, Singapore (country)
  • Permanent contract
  • Banking operations processing

    • Responsibilities

  • Resolve account & transaction enquiries from customers in the segments from Multinational Corporate, Large Corporate clients
  • Support SGD clearing and international payments by liaison with operations on transaction execution and investigation;
  • Implementation of Payment and Cash Management solution from e-banking to liquidity management, etc.
  • Customer on-boarding, KYC review, account closure, credit facility implementation and renewal
  • Grow existing customer portfolio by relationship management and thorough understanding of transaction pattern of customers
  • Support of new business initiatives, sales activity and communication with clients
  • Support customers and promote Cash Management & Trade Finance products and service
  • Independently implement Cash Management & Trade Finance deals and handle post sales activities.

    • Profile required

  • Bachelor or Master Degree in Finance or Business Administration
  • 3-5 years or above SG clearing bank Customer Service or Cash Management/Trade Finance/Transaction Banking support role
  • Commercial Banking experience linked to Corporates servicing with good communication and interpersonal skills is required
  • In-depth knowledge and experience in international payments (SWIFT network and message types) ,understanding of SGD clearing and settlement systems, Account management services and liquidity managemet is mandatory.
  • Should have experience in handling electronic banking platforms, reporting requirements for client service related matters
  • Knowledge and experience in Trade Finance products including letter of credit and international guarantee is desirable
  • Time management, organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment,
  • Analysis, rigorous and synthesis oriented,
  • Intermediate knowledge of MS Office especially Word, Excel, PowerPoint and Outlook is required.
  • The job holder will be expected to ensure queries are passed onto the correct level of reporting and responding to the Senior officer within the team.

    • BEHAVIORAL SKILLS

  • Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
  • Client - Risk: I strive to satisfy clients while taking into account risks for the company
  • Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
  • Innovation - Simplification: I make things & ideas simple
  • Responsibility - Accountability: I make decisions in my scope of responsibilities.
  • Commitment - Care: I demonstrate consideration for others.