Jobs

    Training Centre Executive - Singapore - OOM PTE. LTD.

    OOM PTE. LTD.
    OOM PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Training Centre Executive

    Admin and Operations

    • Conduct administrative and operational tasks of the Training Centre
    • Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
    • Manage administrative work (Attendance, preparation of course materials and course enrolment process etc)
    • Coordinate and oversee training schedules to ensure adherence to SOPs
    • Supports and contributes to the company's continuous improvement and training programs.

    Learner's Management

    • Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximizing enrollment rates.
    • Build and maintain strong relationships with learners, to achieve high customer satisfaction
    • Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
    • Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
    • Facilitate effective learning experiences for participants

    Job Requirements

    • Possess a Diploma or Degree in any discipline
    • Customer-oriented with good interpersonal and communication skills
    • Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
    • Candidates with experience in customer service or contact centre will have an added advantage
    • Good analytical, planning and organizational skills and ability to work independently.
    • Must be prepared to work on weekends and/or public holidays, when required
    • Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet
    Tell employers what skills you have

    Sales
    Customer Experience
    Ability To Work Independently
    Administrative Work
    Marketing
    PowerPoint
    MS Word
    Communication Skills
    Excel
    Customer Satisfaction
    Team Player
    Customer Service
    Computer Literacy
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