Tag24 Specialist - Singapore - Tag Group

Tag Group
Tag Group
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Division:
TAG24


Job type:
TAG24 Specialist


Location:
Singapore


The Who:


In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world - to set the example of how touring and travel should be done.

The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel.

So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.


The Why:

At TAG, our company values matter. We appreciate our staff working as a
Team, having
Ambition and being
Genuine.

You will have a passion for the job you do, as well as a drive to want to do better - in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack


The What:

As a TAG24 Travel Specialist you will have a diverse and varied role.

Here are just some of the things you'll be getting involved with:


  • Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation
  • Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations
  • Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
  • Process complex reissues and pricing records accurately
  • Ensure deadlines, client policies and SLAs are met and adhered to
  • Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
  • Negotiate the best rates and deals from vendors to reduce client expenditure
  • Assess all potential revenue and income streams for maximum company profitability
  • Ticket all bookings as and when necessary
  • Ensure PNR entries in GDS are correct and fully completed
  • Ensure the company does not incur any financial losses through individual and avoidable error
  • Complete all TAG desktop & Tramada files and respond to all communications proactively, promptly, efficiently, and accurately
  • Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors
  • Keep up to date and adhere to and support TAG company policy and TAG24 departmental procedures at all times
  • Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
  • Adhere to PCI regulations in accordance with company policy
  • Assist in training of new to the department staff
  • Build good working relationships with key vendors relevant to TAG's client base and support the PSP program
  • Share business opportunities with the Sales Team
  • Timely communicate any issues or concerns to the team and team supervisor
  • Suggest improved practices and discuss with upper management to ensure departmental operations run successfully and profitably
  • Maximize all possible income streams, including commission and override opportunities with all suppliers
  • Perform other duties as assigned

The How:


To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications.

We're a team who share the same desire and passion to go above and beyond for each and every client.

We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.


We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements 'outside of office hours' to manage time zones and other work commitments.

As a TAG24 Travel Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.


  • BS or BA degree OR in lieu of education, equivalent combination of education and directly related experience
  • Minimum of seven years of working knowledge and experience in working with the travel industry or a 24 hours department or similar service industry (10 years preferred)
  • Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
  • Seven years of GDS experience (Galileo)
  • Versed in booking flights, hotels and a good understanding of published airfares
  • Experience handling VIP, entertainment clients and/or group travel
  • Ability to learn new systems
  • Ability to work independently or within a team
  • Proactive and selfstarter
  • Excellent customer service and negotiation skills
  • Prob
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