Guest Relations Officer - Singapore - I HOTEL PTE. LTD.

I HOTEL PTE. LTD.

Verified Company

Singapore

2 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route.

At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries.

Today, while much of that history has disappeared, one building has been meticulously restored as a modern 37-room boutique hotel, focusing on heritage and local culture.

Open as of January 2017, it delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails in the vibrant neighborhood of Robertson Quay.

We are looking for a passionate, customer-driven individual to fill the role of
Concierge .

As the Hotel's primary point of contact with potential customers, the individual is pivotal in ensuring the customer's reservations and enquiries are promptly confirmed and replied to.

Strong communication skills over the phone and proficiency in basic computer software is essential in the daily maintenance and management of the customer database.

You'll be in charge of:

Registration of guests at checkin, including the processing of all guest reservations and the assigning and blocking of rooms
Understanding and adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
Communicating efficiently on room status, room status tracking, all locations, and rates
Establishing and implementing expected guest programs and professionally handle guest requests and questions
Actively improving hotel standards by providing relevant information such as customer feedback
Carrying out daily front desk operations
Ensuring that all guests receive a positive first and last impression at The Warehouse Hotel

Qualifications

An individual that is eager to learn and has a passion in customer service
An individual who is well groomed and possesses good communication skills
Preferably possess experience in a front office position relating to hospitality