Customer Service - Singapore - NEWEST TECHNOLOGY PTE. LTD.

Description

• Assist customers with order placement, tracking, cancellations, and returns.
• Address customer concerns, complaints, and resolving issues promptly.
• Develop deep understanding of our products or services to provide accurate information.
• Recommend appropriate products based on customer needs or preferences and process orders accurately and efficiently.
• Update customers on order status and handling any changes or updates requested
• Generate reports on customer feedback, trends, and common issues to improve service quality.
• Strong problemsolving abilities and the ability to handle difficult customer situations with empathy and professionalism.