Helpdesk Officer - Singapore - ZENITH INFOTECH (S) PTE LTD.

ZENITH INFOTECH (S) PTE LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of service in Singapore.

We are currenlty assisting one of our clients to look out for
HelpDesk Offcier with the following job scope:

Job Scope:

Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents.
Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
Seek confirmation for closure from the user when resolution is provided.
Serve as the first point of contact for all incidents
Prepare issues statistic for reporting purposes.
Prepare daily, weekly and monthly report
Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.
Track and report on issues resolution.
Assess common issues and suggest improvement points.
Track and report on daytoday operations to maintain system stability