Specialist, Wintel - Singapore - SINGAPORE TELECOMMUNICATIONS LIMITED

SINGAPORE TELECOMMUNICATIONS LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Singtel is a global Telco service provider looking for an experienced Infrastructure Engineer who will be part of the Build-Ops team that manages a range of Infrastructure Services for the firm.

Responsibilities
Build Delivery

Build ESXi/Hyper-V/Windows server infrastructure according to design specification provided by Solution Designer
Responsible for creating and maintaining documentation (SOPs, standards, howto, BCP/DR) for services deployed and managed by the team
Ensure operational processes are followed, project inventory is updated promptly and documentation is in place before the systems are handed over to operational
Maintain standard build implementation plans (SOE) and operational acceptance checklists
Responsible for Security remediation of the operating system and make sure environment is audit complaint
Integration of backup and monitoring with standard infrastructure, and upkeeping backup and recovery procedure and the security aspect

Incident Management:

Primarily responsible for level 3 Technical Support, Systems Management, Administration and Project Support for Wintel &Virtualization platform.
Participate in a published 24x7 duty roster and handle all operations and project escalations during standby
Provide day to day support through Incidents, Service Requests and change requests followed through, and resolved promptly in accordance with the established processes and the Service Level
Agreement (SLA).
Work under pressure and fastpaced environment to resolve issues quickly and within SLA and ensure systems are uptodate

Performance and Capacity Management:

Proactively monitor the Windows & Virtualization systems to ensure secure services with minimum downtime.

Operations and Support Management:

Manage changes through change request process & provide status reports to the relevant parties.
Proactively work on alerts that come through the monitoring software particularly with ping alerts, and diskspace related issues.
Participate in CAB Operations meeting
Work closely with various IT Application teams and operations teams to support and troubleshoot problems and issues.

Required Qualifications, Skills and Attributes

Experience in creating quality Detailed Design documents, Test Plans, Implementation Plans and Standard Operating Procedures
Excellent Knowledge in one or more of the key virtualization technologies: Particularly VMware and Hyper-V.
Knowledge of X 86 server hardware
Cisco UCS, HP, Dell ( Cisco UCS is preferred )
Experience in creating quality Detailed Design documents, Test Plans, Implementation Plans and Standard Operating Procedures

Very strong background with ESXi and VM environments and setups ranging from monitoring, maintenance, configuration, and tuning.
Experience and thorough understanding of computer equipment and peripherals, hardware and software including Windows 2008 Server+, Active Directory, LDAP, DHCP, DNS, IIS, FTP, SMTP, and Telnet.
Strong Scripting knowledge (PowerShell, VBScript)
Basic knowledge of networking strategies and concepts to include LAN/WAN/Firewall and other Layer 3 protocols.
Knowledge in Remote Management (ILO, Terminal services, RDP)
Knowledge of network protocols (TCP/IP, HTTP, SSL/TLS, RPC, SSH, etc.) including the ability to analyze network issues.
Knowledge of SAN Storage
Good to have Knowledge in Antivirus tools (Trend Micro)
Intermediate or advanced PowerShell scripting.
Must be a good team player and willing to take ownership
Good communication skills. Possess analytical and troubleshooting skills

Unix/Linux support:

Good knowledge on Unix/Linux shell scripting (eg Bash, Bourne, Korn shell etc)
Able to write scripts to automate common tasks in our environments
Basic Linux operating system knowledge

Required Experience

Possess at least 8 or more years of Wintel & VMware administration experience in an enterprise level environment.
Knowledge in Windows Server implementation (2008, 2012, 2016), build, administration, support and maintenance and troubleshooting skills.
Knowledge in VMware vSphere(6/ 6.5), ESXi, Site Recovery Manager, vRealize Operations Manager, vRealize Automation is a must.
Knowledge in High Availability, Failover Clustering setup and administration will be advantageous.
Good to have Antivirus management skills ( Preferred Trend Micro)
Knowledge of ITIL service management. ITIL Certification is a plus
Working with and supporting Cisco UCS, HP and Dell server hardware.
Basic knowledge of Linux Operating systems
Scripting knowledge