Operations Manager - Woodlands

Only for registered members Woodlands, Singapore

2 weeks ago

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Job summary

The Operations Manager is responsible for the overall leadership of the 24/7 Contact Centre (CC). This role oversees end-to-end CC operations, service quality and client relationship management to ensure reliable service delivery.

Responsibilities

  • Overall Operations & Service Governance: Provide overall management and leadership of the 24/7 CC operations.
  • Contact Centre Performance Management: Lead and manage CC supervisors and frontline teams ensuring adequate staffing.

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