Sales Executive Cum Admin - Singapore - J L INSTITUTION PTE. LTD.

Description

Roles & Responsibilities

• Respond promptly to inquiries and leads generated through social media channels; emails and walk-ins

• Ensure all student records are accurately updated in google sheets or any other platform as used by the school.

• Ensure accuracy and completeness of registration documents prior to the commencement of the courses

• Qualify leads to determining their interest level and potential as prospective students.

• Engage with leads via social media platforms, email, and other communication channels to provide information about educational programs, admissions processes, and other relevant details.

• Build rapport with potential students to understand their needs and address any concerns they may have.

• Implement a structured follow-up process to nurture leads and move them through the admissions funnel.

• Schedule and conduct follow-up calls, emails, and personalized messages to keep leads engaged and interested.

• Generate regular reports on lead activity, conversion rates, and other key metrics to track the effectiveness of social media lead follow-up efforts.

• Identify trends and insights to optimize lead management processes and improve overall performance.

• Stay updated on industry trends, social media best practices, and changes in education policies that may impact lead generation and follow-up strategies.

• Participate in training sessions and workshops to enhance sales and communication skills.

• Provide excellent customer service to leads throughout the admissions process, addressing any questions or concerns they may have in a timely and professional manner.

• Ensure a positive experience for leads, even if they do not ultimately enrol, to maintain the institution's reputation and encourage referrals.

• Work towards achieving monthly, quarterly, and annual enrollment targets set by the institution.

• All other general administration activities as assigned by the employer.

Prerequisites

• Possess GCE 'N' level and above

• Diligent, flexible, good communication and interpersonal skills with internal and external customers.

• Must be independent, possess good follow-up skills, meticulous and a team player.

• Offer attractive package and incentive.

Tell employers what skills you have

Negotiation
Ability to Multitask
Lead Generation
Sales
Referrals
Microsoft Office
Microsoft Excel
Social Media
Interpersonal Skills
Administration
Selling
Communication Skills
Team Player
Customer Service
Business Development
Adaptable to Changes