Lead, Employee Advocacy Data and Process Delivery - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Human Resources

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 17/Jan/2023, 10:12:26 PM

Unposting Date:
Ongoing

The Role Responsibilities
The role holder is globally responsible for

The daytoday management of the Employee Advocacy Process Universe ("EAdPU") and Employee Advocacy operational risks, supporting Employee Advocacy GPOs in their areas of responsibility.
Leveraging and developing Employee Advocacy data, systems and technology.
Managing Employee Advocacy reporting and audits/assurance reviews.
Ensuring close alignment between ER Specialists onshore and ER teams operating on a rightshored basis (including ER Operations in GPS).

The core responsibilities of the role include

Audits, Assurance Review and Reporting

Responsible for determining and finalising responses to (i) internal/external audits and assurance reviews and (ii) external regulatory, legal and other information requests impacting Employee Advocacy.
Responsible for obtaining endorsement and approval for these responses from the relevant Employee Advocacy LT members in a timely manner.

Data and Insights

Partnering with the Head, Employee Advocacy Strategy and Development to develop an ER data strategy which delivers the ER vision, supports the ER TOM, and enables the delivery of meaningful insights on ER matters to senior stakeholders.

Partnering with the Regional ER Heads, ER Operations, People Insights & Analytics ("PIA") and ER Data Analyst to

Understand Group and Regional ER reporting needs.
Ensure these are supported by selfservice and/or the services of PIA or the ER Data Analyst, as appropriate.

Technology, Vendors and Systems

Managing Employee Advocacy vendors and vendor relationships (e.g., in relation to career transition services).

In partnership with ER Operations

Driving the ER technology agenda (including, where appropriate, digitisation/automation).
Maximising the efficiency and effectiveness of systems used to implement ER products, processes and advisory services (including Success Factors and ServiceNow).
Ensuring these systems are appropriately implemented, working in partnership with the HR Digital Transformation team.
Devising thoughtful training and engagement to enable ER Specialists to effectively utilise systems and technology.

Employee Advocacy Process Universe and Operational Risk Management

Supporting the Employee Advocacy GPOs in proactively reviewing the EAdPU and ensuring the EAdPU is uptodate, streamlined, efficient, easy to access, and delivers a positive employee experience (while managing peoplerelated risk) in partnership with the HR Governance and Controls team.
Collaborating with the HR Governance and Controls team to define and actively manage the operational risks associated with the Employee Advocacy agenda.
Leading the annual Employee Advocacy Risk and Control Self-Assessment processes, supported by the ER Business Advisor.
Managing control implementation, control sample testing and risk remediation.

ER Operations

Regularly liaising with the ER Operations team on delivery to ensure ER Operations is aligned to the ER vision and strategy.
Promoting open communications between the ERLT and ER Operations to ensure ER Operations has clarity on the ER vision, strategy and delivery expectations.
Tracking performance progress against agreed operational KPIs and supporting the ER Operations team in addressing any delivery issues.

Stakeholder Relationships

Developing and maintaining productive and positive partnerships with the EAdLT, ERLT, HR Digital Transformation team, HR Governance and Controls team, ITO and external vendors to enable delivery of the above items.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Achieve the outcomes set out in the Bank's Conduct Principles. The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders