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Customer Service Executive

    Customer Service Executive - Singapore - STAR CONCORD PTE. LTD.

    STAR CONCORD PTE. LTD.
    STAR CONCORD PTE. LTD. Singapore

    5 days ago

    Default job background
    Description
    Roles & Responsibilities

    Customer Service Executive

    · Review customer inquiries for the company's import and export freight and logistics business scopes

    · Prepare accurate and detailed quotations for customers

    · Clarify and negotiate proposals with customers to ensure customer satisfaction

    · Review customer orders to ensure consistency with quotations offered

    · Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

    · Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

    · Take appropriate actions for non-conforming services and provide feedback for continual improvement

    · Perform necessary corrective and continual improvement actions and programs as directed by management

    Tell employers what skills you have

    Customer Service Skills
    Shipping Documentation
    sales & customer service
    Direct Customer Service
    Customer Service Oriented
    Microsoft Office
    shipping process
    liaison with shipping agents
    International Shipping
    Freight Forwarding
    Freight Handling
    Air Freight
    Sea Freight
    Freight management
    shipping vessels
    Customer Service
    Customer Service Excellence
    customer shipping schedule
    Shipping
    shipping schedule

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