Technical Key Account Support Executive - Singapore - Persolkelly

Persolkelly

Verified Company

Singapore

4 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Provide technical support to high value international and local customers using complex software systems running in mission critical environment.

Customer Relationship Management:
Build and maintain strong relationships with clients, serving as the primary point of contact for technical matters.

Technical Support and Issue Resolution:
Provide technical guidance, troubleshooting, and issue resolution to customers. Collaborate with internal teams, such as engineering and product management, to address customer concerns promptly and effectively.

Product Knowledge and Training:
Develop a deep understanding of the company's products or services. Conduct product demonstrations, train customers on product features and capabilities.

Project Management:
Lead and coordinate technical projects involving customer deployments, integrations, and upgrades.

Sales Support:
Collaborate with the sales team to provide technical expertise during the sales process.

Documentation and Reporting:
Maintain accurate records of customer interactions, technical issues, and resolutions. Prepare regular reports on customer engagement, product usage, and performance metrics.

Cross-Functional Collaboration:
Collaborate with internal teams, including sales, marketing, engineering, and support, to ensure effective communication and seamless customer experiences.

Required experience/skills:

Possess a strong technical background and understanding of the company's products or services.
Excellent communication skills
Strong analytical and problemsolving skills to identify, troubleshoot, and resolve technical issues.
Demonstrate a willingness to learn and adapt to new technologies, products, and industry trends.

Job Code:

JYK
EA License No: 01C4394

EA Registration No. R1873450

584267