Aftersales Executive - Singapore - Sime Darby group

Description

Executive, Aftersales Support page is loaded

Executive, Aftersales Support

Apply

locations

Singapore | Central Singapore | SD Performance Center (OSG1)

time type

Full time

posted on

Posted Today

job requisition id

JR109296


Company :
Performance Motors Limited

Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
Monitor its implementation to ensure high-level performance and consistency across all operations.

Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.

Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly Key Performance Indicator ( KPI) for BMW Asia etc timely.

Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop EPU etc for improvement plan.

Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter (NPS) score, Group financial targets, customer retention rate etc.

Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.

Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.

Build and maintain good rapport with BMW Asia, Subcontractors, Vendors, Suppliers to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.

Who We Are

Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance.

Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region.

It is listed on the main market of Bursa Malaysia.

#J-18808-Ljbffr