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- Take ownership to manage and plan for all Hardware and Software End of Support lifecycle support
- Continuously refine Operation process and procedures to enable project goes in managed mode
- Take Ownership to own and manage Contractual SLA, client requirements and deliverable – both internal and external customers engagement
- Drive Business growth of the account and looking into delivering excellent Customer Engagement experience
- Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our clients
- Lead a team of Engineers - Service and Technical delivery teams in day-to-day operation matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
- Focal point for Client and Third-party partners management
- Manage project financials and drive margin improvement
- Providing management and operations report
- Support Tenders and resource sizing
- Provide coaching and organizing the team work
- Degree in IT or relevant discipline with at least 10 years of IT Managed Services Service Delivery experience and with 5 years as a people manager
- Familiar in Government environment – like IM8 compliance, ITIL Certification, CITPM or PMP
- Demonstrated technical competency, able to articulate incident/issues at least on Network or System domains.
- Demonstrated good working knowledge and preferably Proficiency and experience managing at least a few of the following services:
- Systems - System OS RHE, Windows OS
- Storage 3PAR,
- VMware Virtualisation
- Network F5, NAC, Cisco IOS
- Cyber Security Products – Firewalls, CyberArk, SIEM
- Demonstrated ability to build, lead a team size of 15 engineers, in Day2 projects.
- Ability to farm, negotiate on commercial opportunity and possess an eye for details.
- Good understand of AWS, Azure cloud technologies.
- Proven Strong people management, P/L management, Good presentation and communication skills
Lead Svc Delivery Mgr, Svc Ldrship - Singapur, Singapore - NCS Group
Description
Responsibilities:
Requirements: