Compliance IT Production Support Analyst - Singapore - Credit Suisse

Credit Suisse

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Your field of responsibility

Your responsibility includes:

Handling incident tickets as well as business user queries/calls.
Escalate issues when required to ensure timely resolution.
Writing and running scripts on DB for adhoc reports, user requests.
Parsing and analyzing data feeds as well as error checking.
Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals.
Resource must also be able to create/maintain documentation related to support activities
Responsible for production stability and Major Incident management ("MIM")
Ready to work in shifts spread between 8AM8PM and work on weekend escalation ROTA as required
Should be able to work independently in highpressure environment and has experience in direct business integration
Analytical skills to investigate issues with attention to detail and accuracy paired with good interpersonal skills
Must have knowledge in IT Service management in key areas of Incident, Problem, Change and Knowledge management. ITIL V4 certification desirable.

Your future colleagues:

Compliance IT as part of the CRCO organization Provides compliance support to all business divisions and Shared Services functions across all regions of the bank.

Goal is to protect the reputation of Credit Suisse by ensuring that employees have the vital tools and know-how to stay in sync with all applicable internal policies and external rules and regulations.

CCO IT supports all areas of the business as they undertake the important task of managing their Compliance/regulatory risks.

In addition to our advisory role, we develop and issue policies, conduct compliance training and perform monitoring and surveillance activities.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

Your skills and experience
To excel in this role, you should possess below qualification and skills:

Bachelor's degree in Computer Science/Engineering
10+ years of experience in Banking/financial domain
Extensive Experience in UNIX & Windows environment
Experience in Oracle PL/SQL and data analysis
Experience in shell scripting
Experience of batch scheduler like Ctrl-M or Autosys
Detailed knowledge & working experience of ITIL methodologies
Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow
Outstanding written & verbal communication skills
Highly motivated & proactive teammate, detail oriented and ambitious
Dedication to fostering an inclusive culture and value diverse perspectives.

Your new employer:

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856.

Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible.

Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law.

If you require assistance during the recruitment process, please let your recruiter know.