Cargo Sales and Services Officer - Singapore - Cathay Pacific

Cathay Pacific

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

CSD - Cargo Services Delivery

Singapore
Cathay Pacific
Application Deadline

13 Apr 2024

Company Description

Let your passion fly We're proud to be one of the world's leading airlines.

Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.

Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go

Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy.

To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers

Key Responsibilities

Revenue Generation (Commercial)

Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
Assist the Cargo Manager(s) and coordinate with the Cargo Sales team to achieve revenue target and generate ancillary revenue by actively seeking support from customers
Provide support to manage capacity in order to maximise flight revenue

Customer Services

Coordinate with Outdoor Sales to provide customercentric solutions to customers
Answer customers' enquiries and handle customers' offline booking and ebooking requests in a timely and professional manner
Manage the daytoday relationship with stakeholders from all sales channels for revenue generation purposes
Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
Champion Cathay products and provide excellent and consistent product solutions
Update customers with shipment status in a timely manner, providing solutions as appropriate

Support Services

Support cargo reservations and bookings whilst providing exemplary customer service
Provide vendor notification for on time and delayed flights daily
Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting as required
Support the achievement of established performance targets through operational oversight and participation
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Provide freighter catering uplift and last minute changes
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels to stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
Coordinate diversion of Cathay Pacific / Air Hong Kong flights when required
Assist with crew administration and support matters at the port

Requirements:

- (cont' KEY RESPONSIBILITIES)_

Ramp Coordinator (RCO)

Monitor and ensure the required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an adhoc basis, loading and unloading of freighter, etc.
Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters
Ensure aircraft searches required by the Security Programme are conducted prior to loading
Maintain good communications with captainincommand, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
Quickly resolve issues on the ramp as required
Ensure safe operations are maintained at times particularly during loading and unloading of freighters
Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and oddsized item
Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Safety, Security and Compliance