- Manages the activities within Lending Services so as to maximize the efficiency, effectiveness and productivity of the team. Ensures that service level agreements (SLAs) with the businesses are consistently met and that customer service levels are of a continuously high standard
- This involves managing the team onshore in Singapore as well as working with GSC teams supporting Lending Services in meeting the SLA for the business and interacting with the vendors involved in all the fulfilment related processes
- The objective is to deliver efficiencies through simplification, re-engineering, etc for sustainable saves and to be in line with the global standardization concept including compliant and control in the processes
- Familiar with Process Improvement Programme eg : 6-signma, Lean
- Familiarity with Java / Coding Scripts to be able to use Low Code / Light Automation and to be able to develop programme run on the various programmes eg: Blue Prism, Power Apps, Alteryx
- Able support, mentor , help trouble shoot and improve current programmes rolled out by "citizen developer" Requirements
- A university degree is a minimum requirement
- Experience in managing a team and good interpersonal skills
- Strong knowledge of operational processes, a strong analytical mind and related regulations is required
AVP, Lending Services - Singapur, Singapore - HSBC
Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Lending Services .
Principal Responsibilities
To be considered for this role, the relevant rights to work in Singapore is required.