Apac Service Manager - Singapore - SOFTBANK ROBOTICS SINGAPORE PTE. LTD.

SOFTBANK ROBOTICS SINGAPORE PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

SoftBank Robotics, the global leader in workforce automation, is seeking a qualified
APAC Service Manager to join a fast-growing team focusing on shaping the future with artificial intelligence and robotics.

APAC Service Manager will report to our APAC business operations Senior Manager. This is a Singapore based permanent role.

MAIN RESPONSIBILITIES:

Manage customer care and robot repair functions in APAC.
Establish and manage Business Operating Process (such as contract, repair parts management, customer care, robot repair) with connecting into company's related system.
Managing relationships with Channel Partners/Affiliated Company.
To be the point of contact between the Headquarter/supplier, customers, and vendors.
Instruct and support our customer care and repair vendors to carry out day to day operations, monitor and keep track of their SLA and performance.
Absorb product knowledge/information from the Headquarter or directly from the supplier and provide necessary training and information to the vendors and customers.
Study the trouble cases/trends and give advice to product improvement from the perspective of repair/maintenance and customer services.
Manage necessary repair parts demand and Inventory to maintain the repair operations.
New Product/Region/Business Model launch support.
Adhoc tasks assign by manager.

REQUIREMENTS:

Familiar with all kinds of common electronic components and packages, can understand circuit schematics, and have circuit analysis capabilities.
Vendor management experience such as outsourced repair centre and customer call centre.
Accountable, possess strong learning ability, stressresistant, good communication skills, teamwork spirit and good sense of customer service.
Logical thinking, strong independent working ability with minimum, problemsolving ability, can commit to high quality work outcomes.
Comfortable in a startup environment with lean organization
Bachelor's degree or above, electronicrelated majors are preferred.
Experience in multinational company or multicultural background is preferred.
At least 3 to 5 years' experience in the robot industry, hightech or IT industry is preferred.