Entry Level IT Support Specialist - Singapore - Fact Software Group

Description

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company.

FACT Nepal provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries.

You will work in our Implementation and Support team to deliver high-quality customer service to our clients and learn about the entire post-sales process.

Key Responsibilities

Pre-implementation Requirement Gathering, Business Process Mapping, and Functional Requirements Documentation (FRD) of clients' accounting and business processes.
System Setup, Configuration & Implementation of ERP software on client computersEnd-User Training & Post Implementation Helpdesk Support for clients facing technical or functional issues with the softwareBasic Requirements

A high degree of technical competency with computer systems and softwareSolid foundational accounting knowledgeExcellent communications skills and client management skillsFluency in English and Nepali (spoken & written)Bachelor's DegreeHave your own transportation for client visitsYou will need to travel at an average of 25% of the month to do client training and implementation.

Nice to Have Requirements

Prior experience with Accounting SoftwarePrior experience with an ERP Software Development company, Reseller, Consultancy or End-UserKnowledge of Microsoft SQL or programming languagesFuel expenses coveredGratuity, Provident Fund (PF) & Social Security Fund (SSF)A management team that supports your growth and learning

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