Customer Service Representative - Singapur, Singapore - CAE

    CAE
    CAE Singapur, Singapore

    2 weeks ago

    Default job background
    Temps plein
    Description

    Rôle et responsabilités

  • Meet & Greet client(s) on the first day of training
  • To conduct facilities & safety briefing to client(s)
  • To welcome client(s) in a friendly, highly respectful manner and to be the main point of contact for client(s) during their training
  • Interacts with client(s) and answers all customer questions especially on course requirement
  • Assist with client(s) CAE check-in processes to ensure collection of appropriate pa­perwork
  • Security clearance submissions to stakeholder(s) for approval
  • Long term pass application submission for internal customer(s)
  • Working closely with the other departments (Training, Sales, Technical, Finance and Scheduling) to assist client(s) with any issues/ concerns
  • Assist E-entry visa application for client(s)
  • Issue Letter of Visa invitation and/or Letter of Business invitation for internal and external customer(s)
  • Support on lodging and logistic for client(s)
  • Pre-training package information to be sent prior to training
  • Send calendar invite to client(s) for meeting(s) and/or other matter(s)
  • Coordinates and schedule media tour(s) and/or site visit(s) planned
  • Relays information regarding advisories or memorandum(s)
  • Monitor and answer any inquiries about products, training and services received via phone, email and online
  • Provide quality customer service on every call received and communicate clearly and effectively with caller. Ensure a warm call transfer is done if there is a need for the caller to speak to other department(s) or personnel for assistance or enquiry
    Send survey email to client(s) daily and approach client(s) to share their feedback
  • Inventory check and requisition
  • Manage the customer lounge hygiene and supplies in order
  • Support administrative matter(s) request by client(s)
  • Planning, coordinating and organise meeting(s) for stakeholder(s)
  • Collect mail, sort, and allocate. Outgoing mails to be recorded prior mailing out
  • Incoming and outgoing courier services
    Responsible in accommodating training booking request(s) submitted by airline planner(s)
  • Responsible in planning airlines training roster in the Gemini system
  • Publish Instructor(s) and Airline(s) confirmed training schedule(s)
  • Notify instructor(s) and crew(s) of their planned simulator session(s)/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute change(s)
  • Resolve scheduling and instructor qualification conflict(s)
  • Ensure all event(s) are assigned to appropriate regulation(s)
  • Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
  • Liaison between internal and external customer(s) for classroom booking request and instructor's assignment
  • Any simulator delay/Aircraft on ground, to notify the respective customer(s)
  • Ensure crew name(s) are assigned to the training session(s)
  • Responsible to review the journey log on the last day of the month
  • Responsible to communicate with finance and airline planner(s) on month end closing matter(s)
  • To ensure smooth daily operations of pilot training(s)
  • Respond to queries from instructor(s), crew/customer(s) and other relevant parties
  • Any other duties as may be required

    • Type d'emploi

    Régulier

    CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

    Énoncé sur l'égalité d'accès à l'empl oi

    À CAE, tout le monde peut contribuer à notre succès. Sans exception.

    Comme le reflète notre valeur principale "Un CAE", nous sommes fiers d'être une seule équipe passionnée, sans frontières et inclusive.

    À CAE, tous les employés sont accueillis indépendamment de leur race, de leur nationalité, de leur couleur, de leurs croyances, de leur sexe, de leur identité et de leur expression de genre, de leur orientation sexuelle, de leur handicap, de leur neurodivergence ou de leur âge.

    Dans cette offre d'emploi, le masculin générique est utilisé uniquement pour alléger le texte et désigne aussi bien le genre masculin, genre féminin ou diverses identités de genre.