Jobs

    Contact Centre Executive - Singapore - PACIFIC PRIME INSURANCE BROKERS SINGAPORE PTE. LTD.

    PACIFIC PRIME INSURANCE BROKERS SINGAPORE PTE. LTD.
    PACIFIC PRIME INSURANCE BROKERS SINGAPORE PTE. LTD. Singapore

    6 days ago

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    Description
    Roles & Responsibilities

    Responsibilities

    • Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans
    • Update complete and accurate informationon customer interaction in the Customer Relationship Management (CRM) system
    • Ensure effective and timely follow-up with internal and external parties on pending cases
    • Manage and resolve customers' complaints and feedback with a good closure
    • Perform any other duties that may be assigned by the supervisor

    Requirements

    • 2-4 years of experience in a call centre environment and/or insurance industry is preferred
    • Passion for service, and the right aptitude and attitude to deliver excellent service
    • Excellent written and verbal communication etiquette and manner
    • Analytical mind and effective problem-solving skills
    • As this role relies heavily on technology, it will be to your advantage if you are able to learn how to use our new technologies rapidly
    • Able to converse in Mandarin will be a plus as most of our clients are Chinese
    • Willing to work on shift rotation, between 8:00am to 7:00pm
    Tell employers what skills you have

    direct customer interaction
    Creative Problem Solving Skills
    Verbal Communication
    Analytical Skills
    call centre
    Customer Relationship Management CRM
    Cantonese
    Call Centre Management
    active listening
    Attention to Details
    Customer Oriented
    Client Relationship Management
    handle customer's complaints
    Maintaining a Positive Attitude
    Customer Service Excellence
    Excellent Interpersonal Communication Skills
    Insurance
    handle customer enquires
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