Application Support Analyst - Singapore - HELIUS TECHNOLOGIES PTE. LTD.

    HELIUS TECHNOLOGIES PTE. LTD.
    HELIUS TECHNOLOGIES PTE. LTD. Singapore

    3 weeks ago

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    Description
    Roles & Responsibilities

    Role: Application Support Analyst

    Roles and Responsibilities

    The candidate will assists senior team members with support the maintenance and update of an existing application.

    · Support new enhancement go-live transition

    · Support monitoring of compliance to security measures

    · Solve routine problems that occur within applications

    · Liaising with vendor and users on issues log and status

    · Analyze application usage reports

    · Monitor application performance, application logs

    · Propose recommendations to improve application performance

    · Document the application's technical architecture, issue resolutions and procedure

    · Provide 24/7 primary application maintenance support

    Requirements / Qualifications:

    1. Candidate must possess at least a Bachelor's Degree or Professional Degree in Industrial and System Engineer/ Computer Science/Information Technology or equivalent.

    2. At least 2-3 years of relevant hands-on experience in system operation support (Applicable for JG4)

    3. Candidates should have strong analytical and able to work independently.

    4. Proactive self-starter with an analytical and creative mind.

    5. Result and customer oriented with multi-tasking capabilities.

    6. ITIL v3/v4 certification and strong service-oriented experience / background

    7. Knowledge and understanding of IT industry environment and business needs

    The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.

    If you are keen to explore the above role, please send across your updated resume to Mani.- and we can discuss to proceed further.

    EA Personnel Registration Number: R1112410

    Singapore Employment Agency Licence No: 11C3373

    Tell employers what skills you have

    Troubleshooting
    Oracle
    Scripting
    Unix
    SQL
    Compliance
    Application Support
    Windows
    Technical Architecture
    Customer Oriented
    ITIL
    Team Player
    Java
    Able To Work Independently