Global Product Support - Singapore - Applied Materials
Description
Key Responsibilities
- Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
- Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
- Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
- Develop and document procedures to install (startup), retrofit and maintain the product (Technical Product Manuals)
- Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
- Collect process and qualification data to create product Best Known Methods (BKMs)
- Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
- Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Requirements:
- Bachelor Degree in Engineering related studies
- Few years of experiences in equipment related roles
- Familiarity with Applied tools is not compulsory but added advantage
- Meticulous and able to work with any level of stakeholders globally
Qualifications:
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
- 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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