Sys - Technical / System Analyst intermediate- 56400 - Singapore - Quess Corp Limited
Description
Job Information:
Industry
Banking
***Salary
***Work Experience
4-6 years
***City
Singapore
***State/Province
Singapore
***Country
Singapore
***Zip/Postal Code
486029
***- Be part of a Command Centre team to handle Incident and Problem Management - Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process. - Manage and coordinate recovery actions and plans for major incidents to resolution. - Provide timely and informative updates to management, stakeholders and users until incident closure. - Ensure the appropriate level of technical or functional support team is actively engaged. - Chair major incident technical bridge call and provide direction if further escalation is required. - Ensure that accurate timelines of recovery plans and activities on major incidents are documented. - Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans. - Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure. - Provide monthly incidents trend updates to stakeholders, users and management. - Be able to manage incidents on a 24X7 on-call rotational basis (Mon to Mon shift: on call ONLY) - Analyse opportunities for automation, implement automation (knowledge of RPA, Python, Excel is a plus) - Excellent Team player - Work from Home versus Work in Office is 3:2 per week
Requirements:
- At least 3 years' experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution.
- Experience with event monitoring, incident or problem management tools.
- Familiarity with Programming (Python, VBA etc.) is preferred
- Understanding and use of Excel is required (use of Pivots, Formulae's, Reporting, Charting)
Benefits:
- Work locarion
- DBS Asia Hub
- 1 month completion bonus
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