Associate, Operations - Singapore - DBS Bank

    DBS Bank
    DBS Bank Singapore

    19 hours ago

    Banking / Loans
    Description
    Business Function

    Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

    Responsibilities
    • Ensure high level of forecasting accuracy of SSB machines
    • Support day to day BAU, timely communication with stakeholders on any discrepancies
    • Prepare and coordinate unit Performance reports
    • Perform data analytics on machine faults and identify actionable insights to improve machine uptime
    • Deep dive and query root causes and suggest solutions to resolve
    • Be able to automate manual processes and suggest process improvements for the department
    • Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions
    • Prepare and support budgeting, accruals and Strategic Cost Management processes
    • Prepare and support Customer Experience portfolio, contribute ideas to improve Customer Satisfaction (CSAT) / improve survey results
    • Participate and contribute ideas for team activities within the unit and department
    • Additional scope may be included depending on business needs

    Requirements
    • Degree holder in Engineering / Statistics / Finance with at least 3 years relevant experience
    • Advanced skills in MS Office Products, BI tools e.g., Qliksense, Tableau, etc
    • Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage
    • Strong technical and applicable experience in analytics languages e.g., R, Python, SAS would be an advantage
    • Proficient in SQL and query optimization on e.g. Teradata, Hadoop, Sparkola, Superset, S3, Alluxio, etc, would be an advantage
    • Prior experience in Business Analytics
    • A good team player who can work well with product specialist, systems specialist, technical teams and external vendors
    • Excellent inter-personal and communication skills in dealing with all levels of staff and external parties
    • Demonstrate Critical Thinking, ability to suggest improvements and identify risks
    • A highly organized individual with ability to work under pressure with accuracy and commitment
    • Self-starter, independent and able to rise to challenges and meet deadlines effectively

    -en

    Primary Location

    Singapore-DBS Asia Hub

    Job

    Operations

    Schedule

    Regular

    Job Type

    Full-time

    Job Posting

    Jan 8, 2026, 11:00:00 PM

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