Ops Support Executive, Euc - Singapore - NCS

NCS

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Ops Support Executive, EUC & Svc Desk:

Date:8 May 2024

Location:
Singapore, Singapore

Company:
Singtel Group

_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

Perform End User Support
Client Management
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform followup with vendor on replacement of hardware.
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch management service.
Manage client platform implementation / upgrade project.
Ensure deliverables meet service level requirement. Propose and implement action plan when required.
Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
Submit progress reports
Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
Computer literacy in MS Office
Proficiency in Technology will be added advantage
Independent, resourceful, resultoriented individuals with a "cando" attitude