Global Financial Institutions - Singapore - OCBC Bank

OCBC Bank

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Support RMs in day-to-day client servicing by providing appropriate advice or timely resolutions to clients' issues.

Collaborate with Operation Units / Support Teams to resolve clients' issues timely, with identified gaps well escalated to appropriate parties for further process or product enhancements.
Represent department by participating in process improvement related initiatives or projects with external/internal stakeholders to enhance productivity and customer experience.
Drive initiatives in line with objectives to better enhance the overall customer experience and achieve operational excellence.
Involve in clients' onboarding activities in accordance to AML and regulatory requirements. To handle subsequent documentation updates as part of client servicing.
Ensure regulatory guidelines are well implemented in work processes by working closely with department Compliance / AML Teams.
Facilitate clients' reviews, marketing calls or business strategies via data collation and analysis.
Participate in departmental or team projects through data extraction, analysis and UAT.

Qualifications

Possess good analytical and problemsolving skills, being meticulous and have an eye for details
A confident and effective team player who is independent and proactive in supporting peers and team
Ability to perform under time pressed environment by completing assigned tasks accurately and timely
Strong communication and written skills required
Degree holder preferably in Business Administration / Banking / IT / Computer Science
Proficient in MS Office, especially in MS Excel
Minimum 5 years working experience in financial industry

Primary Location:
Singapore

Job:
Singapore

Organization:
Global Financial Institutions

Schedule:
Permanent

Job Posting: 09-May-2023, 8:38:56 PM