Front Office - Singapore - Marriott International, Inc
Description
Job Number
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Providing for and Managing the Guest Experience
- Provides excellent customer service by being readily available/approachable for all guests.
- Extends professionalism and courtesy to guests at all times.
- Assists employees in understanding guests' everchanging needs and expectations, and exceeds them.
- Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture.
- Responds timely to customer service department request.
Supporting Safety Standards and Work Procedures
- Implements property emergency plan.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Implements and sustains property accident prevention programs.
- Ensures a viable key control program is in place.
- Follows property specific second effort and recovery plan.
Managing Property Operations and Department Budgets
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement.
- Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
- Ensures barriers to achieving goals are being discussed and resolved by the team.
- Extends professionalism and courtesy to employees at all times.
- Ensures that the team has the capabilities to meet expectations.
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Leads by example and demonstrates selfconfidence, energy and enthusiasm.
Conducting Human Resources Activities
- Ensures that staffing levels are appropriate to exceed guest expectations.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Maintains current licenses and permits as prescribed by local, state and federal agencies.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Solicits feedback for continuous improvement.
- Ensures training plans are in place and being executed.
- Ensures all team members meet or exceed all hospitality requirements.
- Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides support for operations functions as appropriate
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 awardwinning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
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