Business Process Delivery Analyst - Singapur, Singapore - Globaltix Pte Ltd

    Globaltix Pte Ltd
    Globaltix Pte Ltd Singapur, Singapore

    1 month ago

    Default job background
    Full time

    GlobalTix is a comprehensive technology solutions provider to the travel trade. Today, it is the one of the largest B2B marketplace for tours and activities in Asia, linking over 2,000 partners with more than 80,000 products from 120 cities.

    GlobalTix's cloud-based and platform agnostic e-ticket distribution platform serves to connect tourist attractions and niche services with online and offline travel agents across the globe. Its integrated solution supports attraction owners' online sales, empowering them to meet end consumers'needs via real-time bookings and the convenience of a single, all-in-one paperless ticket.

    GlobalTix solution won the Best Business Innovation Award by Singapore Tourism Board. With a passionate team, we were rewarded with the 8th fastest growing companies in Singapore in 2020 and ranked 34 in Asia-Pacific.

    The company, which was launched in 2014, has offices in Singapore, Malaysia, Thailand, Indonesia and Philippines. It handles more than S$150 million worth of transactions on its platform annually. GlobalTix works with customers such as Singapore Airlines, Wildlife Reserves Singapore, Nerf Action Xperience, National Gallery Singapore, Kidzania Thailand, Escape Theme Park in Malaysia, Viator and TripAdvisor, among others.

    The Role

    You will be responsible for:

    • Manage the entire delivery process of customer engagement, onboarding and operations using our systems
    • Work with customers to understand their needs and provide solutions
    • Collaborate with internal teams to develop product offerings and seamless solutions to our customers
    • Review and analyses new products/service in the industry and determine new business opportunities
    • Handle different stakeholder with different needs in delivering our services
    • Collaborate with testing team to define test scenarios, validate deliverables, and ensure adherence to quality standards
    • Coordinate with project manager to monitor progress, identify bottlenecks, and take necessary actions to keep projects on track

    Ideal Profile

    • At least 2 years of working experience in the related field. Entry level candidates with relevant internship may be considered. Those with more years of working experience would be considered for more senior role.
    • Academic qualifications will be taken into accounts; strong work ethics, grit and talent matters too.
    • Passionate about Hospitality, Tourism and Technology
    • Excellent people and communication skills
    • Service oriented with a desire to help customer achieve their objectives.
    • Work under pressure, comfortable with the "Hurry up and Wait" nature of Tourism.
    • Organized and able to handle multiple assignments
    • Be commercially focused
    • Prepared to get your hand dirty to deliver the solutions
    • Regional travel may be required

    What's on Offer?

    • Work alongside & learn from best in class talent
    • Flexible working options
    • A role that offers a breadth of learning opportunities